Once I made the appointment, everything was handled extremely well. I appreciated the work done, the manner I was contacted after it was complete, when I picked it up - all 5 star. The reason that I am rating it 4 star; however, is that I called 4 times. I left 3 messages for someone to call me back to schedule it. 2 times was on a machine, 1 message was left with another employee. Not once did my phone calls get returned to schedule the initial appointment so I was not going into the appointment with the most confidence in the dealership. I am happy to say that my opinion of the work done was directly opposite! Just return phone calls if you want business is my recommendation.